Accessibility to Services in Austin

We provide equal healthcare access and opportunity to all patients in Austin, Minnesota. Our facility, care, programs and activities are accessible to and useable by people with limited English proficiency and physical disabilities, including those who are deaf, hard of hearing or blind, or those who have other sensory impairments.

Free special aids and services, including in-person and virtual options, will be arranged and provided during regular hours of operation, including 24/7 in the hospital. Staff may offer assistance to a patient in need, or a patient or companion can ask any staff member for assistance. In addition, door attendants or patient care staff can help you arrange accessibility services. Family and friends are encouraged to assist you with special needs during your visit. Children under 18 may not be used as an interpreter or be allowed to interpret for family members who are patients.

Physical accessibility measures include:

• Accessible offices, meeting rooms, restrooms, public waiting areas, cafeteria, and patient treatment areas, including examining rooms and patient wards.
• Curb cuts and ramps between parking areas and buildings.
• Accessible parking stalls and van-accessible parking spaces.
• Level access into first-floor level with elevator access to all other floors as applicable.
• Wheelchairs, walkers and wagons are available for use on campus. If you prefer a larger-sized wheelchair, please ask a staff member. Check out walkers and wagons at the main entrance.
• Patient escorts to transport patients to and from appointments. This free assistance is available for patients who have visual impairments, use wheelchairs or have difficulty walking. Staff in patient care areas or at information desks can arrange an escort and provide directions or answer questions during visits.

Limited English proficiency

Please notify the registration staff at the time you schedule an appointment if you would like an interpreter for your appointment, and the registration staff will make arrangements for the upcoming face-to-face appointment. Or to arrange for an interpreter when speaking with registration staff, call Pacific Interpreters at 877-840-2586. The patient, our staff and Pacific Interpreters can hold a three-way call if needed.