Primary Care On Demand app launch

Mayo Clinic Health System patients now have 24/7/365 access to care through the new Primary Care On Demand mobile app.

Using the app, patients 18 and older can receive assessment and treatment for symptoms and conditions, including sore throat, rash, cough, aches and pains, upper respiratory infection, sinusitis, urinary tract infection and more. Care for children and teens will be included in the future. The app is available to patients in Iowa, Minnesota and Wisconsin.

"This 24/7/365 access to care gives our patients peace of mind because they can be seen by a physician anytime in the comfort of their own homes or wherever they may be," says David Blair, M.D., medical director of Primary Care On Demand, Mayo Clinic Health System. "If you feel unwell on vacation, on a weekend when clinics are closed or at home in the middle of the night, you can rest assured that care is a few clicks away."

Here is how Primary Care On Demand works:

  • Patients log in to the app using their Mayo Clinic Health System patient portal username and password.
  • After answering a few questions, patients will receive a symptom evaluation at no cost.
  • Patients can register for a video visit and move on to connect with a Primary Care On Demand physician. Completed video visits with a physician are billed through insurance just like an office visit.
  • Patients typically will be seen in about 30 minutes, or they can choose a preferred time and the app will notify them when the physician is available.
  • The physician can send a prescription to a pharmacy or order required lab tests.

"Also, a single medical record means our on-demand physicians can see the patient's medical history, conditions and notes from their primary care provider and Mayo Clinic specialists. And our patients can easily transition between on-demand and in-clinic care," says Dr. Blair.

Visit the Mayo Clinic Health System YouTube channel for a preview of the Primary Care On Demand experience.

Patients with questions while using the app can call a support team member at 507-607-5858.

Download the Primary Care on Demand app through the Apple App Store or Google Play.

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Press Contact

Amanda Dyslin
e-mail: newsbureau@mayo.edu