Billing & Insurance

If you have questions about billing and insurance, please contact Patient Account Services staff in Albert Lea. They understand the complexity of medical charges and insurance issues and are available to take your calls Monday through Friday, 8 a.m. to 4:30 p.m. at 1-877-854-5253 (toll free).

Walk-in inquiries are welcome at Mayo Clinic Health System in Albert Lea, Monday through Friday, 7:30 a.m. to 4:30 p.m. The office is located on the 1st floor, just off the main lobby.

Helpful Links

Pay your bill online

Financial Assistance Application

Patient Payment Options - Charity Care brochure 

Non-Hospital Charitable Care and Financial Assistance Policy

Mayo Clinic Billing and Collections Policy

Provider List

Amount Generally Billed

Patients determined to be eligible for financial assistance will not be charged more than amounts generally billed (AGB) to those who have insurance coverage for emergency or other medically necessary care. Eligible patients with insurance coverage will not be personally responsible to pay more than AGB after all payments by the health insurer have been applied. Read more about the basis for calculating amounts charged.