New to Mayo Clinic Health System?

Start care your way. Whether you need care now or are planning for ongoing care, we’re here to help you get started.

Need care right now?

• Get 24/7 virtual care with Primary Care On Demand.
• Connect with a provider anytime, anywhere.
• Ideal for everyday concerns like cold and flu symptoms, minor conditions, medication refills, diabetes management and more.

Planning for ongoing care?

• Choose a primary care provider who gets to know you.
• Build a long-term relationship for your health.
• Transfer your health records (authorization form).

We’ll connect you to the right care at the right time—including referrals to Mayo Clinic in Rochester when needed—so your care is coordinated every step of the way.

Frequently asked questions for new patients

Do I need to choose a primary care provider first?

Establishing a relationship with a primary care provider is an important step in managing your long-term health. Your primary care provider can get to know you, coordinate your care and connect you with specialists when needed. If you’re not ready to choose a provider yet, you still have options to get care when you need it.

Can I get care right away?

Yes. Primary Care On Demand offers 24/7 virtual care — with appointments often available in 30 minutes or less. You can connect with a Mayo Clinic provider from your computer or mobile device, wherever you are. This option is helpful for everyday health concerns like cold and flu symptoms, minor conditions, and more.

How do I access virtual care (Primary Care On Demand)?

You can start a virtual visit anytime through the Mayo Clinic app (App Store or Google Play) or by accessing Patient Online Services on your device. If you are new to Mayo Clinic Health System, our Care Concierge team will help you get set up quickly so you can access care. Call Care Concierge at 507-607-5858 and a team member will assist you.

Do I need a Mayo Clinic account before using virtual care?

Yes. To access virtual care, you’ll need a Mayo Clinic account through Patient Online Services or the Mayo Clinic app (App Store or Google Play).

If you don’t already have an account, our Care Concierge team can help you:

• Get a Mayo Clinic patient number.
• Set up your account.
• Access the Mayo Clinic app (App Store or Google Play) or Mayo Clinic Patient Portal. 

Call 507-607-5858 for assistance.

What do I need to schedule my first appointment?

When scheduling your first appointment, you may be asked to provide:

• Your full name and date of birth.
• Contact information.
• Insurance information.
• Emergency contact details.

If you have received care elsewhere, you may also be asked to transfer your health records so your care team has a complete picture of your health.

How does billing and insurance work?

Billing and insurance requirements vary depending on your plan. You may be responsible for a copay or other costs at the time of your visit. Learn more on our Billing & Insurance page.

How is my health information protected?

Your privacy is important to us. You’ll receive a copy of the Mayo Clinic Notice of Privacy Practices at your first appointment, which explains how your health information is protected and used.