Patients & Visitors
- Accessibility to Services
- Advance Care Planning
- Community Resources
- Chaperone Policy
- Comments and Concerns
- Complaint Management
- DAISY Award Nominations
- Interpreter Services and Communication Assistance
- Medical Forms
- New Patients
- Patient Rights and Responsibilities
- Patient Safety
- Regulatory & Compliance
- Same-day Care Options
- Spiritual Care
- Support Person Program
- Visitors Guide
- Wellness Resources
The needs of the patients come first here. However, we haven't forgotten the needs of family, friends and loved ones of those in our care. See what we have to offer.
ATM/BankingATM services are provided for your convenience. ATMs are located in the visitor's waiting area in the Wishart Building.
Beds and cribs are available for visitors upon request.
We offer CaringBridge, free of charge, for our patients while they are at one of our sites. A CaringBridge site offers many ways for people to stay connected with loved ones back home and elsewhere during any type of health event. It can be created wherever a patient or family member has internet access. Patients and their families can post messages, updates and pictures, and loved ones can respond with messages of support and encouragement. The service is confidential, secure and private and is accessible only to individuals selected by the patient or loved one. Users have access to multiple privacy settings and can be assured that personal data is protected and will not be sold.
To set up a CaringBridge site, patients can visit the following page: caringbridge.org/createwebsite.
Chaplain Services/Pastoral Care
Chaplains are available to provide services to our patients and visitors. Please visit our Spiritual Care page for more information.
Dining Facilities/Food ServicesThe cafeteria offers numerous options for dining and is located in the lower level of the Wishart Building.
The gift shop is a refreshing pause for patients, visitors and staff as they find just the right gift for just the right person. It is a peaceful oasis that provides respite and retail therapy during an otherwise stressful day.
Located just inside the Surgery Family Waiting Room on the first floor of the Wishart Building, the gift shop provides unique and meaningful gifts for any occasion.
You can find a variety of items in the shop, including:
- Fresh floral arrangements
- Mylar balloons
- Cards for all occasions
- Magazines and books
- Home décor
- Health and beauty items
- Clothing, jewelry, and accessories
- Refreshments and snacks
- Gift bags and more
The gift shop is open weekdays from 8 a.m. to 5 p.m. Call 715-838-3196 to purchase a gift and have it delivered directly to a patient's room.
Healing Garden/Quiet RoomThe Healing Garden and adjoining quiet room are available for visitors and families and are located next to the Critical Care Unit. These areas provide a calming space while visiting patients.
Health Resource LibraryThe Health Resource Library is located on the first floor of the Luther Building. There also is a full medical library available on the second floor of the Amalia Building.
Interactive Patient Television System
The interactive system provides hospital patients greater access to information about safety, rights and responsibilities, wellness teaching and more. Patients use a customized wireless remote control or keyboard to view information when it's convenient for them, helping make their stay and their home care safer and more comfortable.
Language and Interpretive ServicesLanguage and interpretive services are available to all patients upon request.
LibraryA library is provided for visitors and families and is located on the second floor of the Amalia Building Monday through Friday, from 8 a.m. to 4:30 p.m.
Mayo Clinic Store
The Mayo Clinic Store is located on the first floor of the Midelfort Building, conveniently located off the clinic lobby. The store is open Monday through Friday, from 8:30 a.m. to 5 p.m. Call 715-838-6368. Learn more about the Mayo Clinic Store.
Parking is available at all of our Eau Claire locations.
Hospital: Parking in the ramp at 1221 Whipple St. is free and open to patient/visitor parking.
- Ramp parking is most convenient for people coming into the Luther or Wishart buildings.
- Call boxes are located in the parking ramp and in ramp elevator lobbies to request a wheelchair or other assistance.
- The parking lot outside the Midelfort Building entrance is closer for clinic or pharmacy patients.
Red wagons are available at the Luther and Clairemont campuses to aid parents of young children. See how they can make your experience more pleasant.
Room ServiceRoom service is provided to all hospital patients by contacting Food & Nutrition Services. Nursing staff is available to help with any questions/concerns.
VendingFor your convenience, vending machines are available in the lower level of the Luther Campus.
Wireless Internet AccessFree wireless internet access is available for your convenience.