Express Care

When you need quick, convenient care for common conditions, Express Care and Express Care Online offer assessment, care recommendations and/or treatment services. Services are available for patients 18 months through 75 years of age, unless otherwise noted.

Find out more about our services:

Conditions and consultations

The team offers consultations and personal treatment plans for a variety of common conditions. For some conditions, age ranges will apply. You also may be asked to schedule an in-person visit for some services.

Express Care

These conditions can be seen when presenting in person or virtually through Express Care:

Acne
Bladder infections (females, age 12 to 75)
Cold sores
Cold symptoms
Constipation
Dental issues
Diarrhea
Ear pain*
Lice
Minor burns
Minor skin infection
Nausea
Pink eye (conjunctivitis)
Rashes
Sinus symptoms/Sinusitis
Sore throat
Stye
Suture removal*
Tick exposure
Travel-related motion sickness
Vaginal yeast infection (females, age 18 to 65)
Vomiting

*Not available via video visits.

If you are experiencing an emergency, call 911. These conditions and treatments are not provided in Express Care:

Abdominal pain
Animal bites
Back pain
Chest pain
Fractures or sprains
General medical or well child physical examination
Stroke (F.A.S.T. symptoms: facial drooping, arm weakness and speech difficulty)
Trauma or injuries
Urinary tract infection (males)
Vaginal examinations

Express Care Online

Our advanced practice providers consult on the following via Express Care Online:

Acne
Athlete's foot
Bladder infections (female anatomy, ages 12 through 65)
Canker sores
Cold sores
Impetigo
Insect bites
Lice
Mastitis (breast infection)
Oral contraceptives (new prescription only, female anatomy, ages 18 to 34 years)
Perioral dermatitis (rash around mouth)
Pertussis exposure without cough
Pink eye (conjunctivitis)
Poison ivy
Scabies
Seasonal allergies
Shingles
Smoking cessation (18 years and older)
Stye
Sunburn
Tick exposure
Vaginal yeast infection (female anatomy, ages 18 through 65 years)

Diagnosis and treatments

Express Care

Same-day, in-person and virtual appointments are available in select locations. Schedule appointments through the patient portal or by calling your primary care provider. The treatment model may vary by location.

Our experienced, advanced practice providers offer:

Ear wash*
Medication renewal (short-term, non-narcotic)
Minor burn care
Oral contraceptives prescriptions (new prescriptions only, females age 18 to 34)
Pregnancy testing (urine)*
Prescriptions for common conditions, such as antibiotics and eye drops
Smoking cessation support for adults
Sports/camp exams (age 11 to 24)*
Suture removal*
Tuberculosis (TB) skin testing and test reading*
Wart removal (up to 4 warts per visit)*
Vaccinations*:
- Hepatitis A and B (adult only)
- HPV
- Influenza (flu)
- Meningococcal ACWY
- Meningitis B
- Pneumococcal
- Shingles (Zoster)
- Tetanus-diphtheria-acellular pertussis (Tdap)

*Not available via video visits.

Express Care Online

Virtual consultations are available through the patient portal. Answer a diagnostic questionnaire on the patient portal, and receive a written care recommendation within one hour, if submitted between 8 a.m. and 7 p.m. If you submit after hours, you'll be contacted by 9 a.m. the next day. Some written responses may require you to follow up with an in-person or virtual appointment.

The cost of an appointment for Mayo Clinic Express Care Online may be partially or completely covered by your insurance. Check with your insurance provider today. To access this service, log on to Patient Online Services.

Express Care specialists

The team of nurse practitioners and physician assistants work to resolve your health concerns and refer you to other specialties as needed.

Referrals

Referrals are not required.

FAQ

What should I bring for my first appointment?

For your appointment, bring your current prescription and health insurance information.

What are my payment options, and do you offer financial assistance?

Visit the billing page of your preferred location for information on insurance, billing and payments. We serve patients in difficult financial circumstances and offer financial assistance to those who have an established need to receive medically necessary services. Learn more about financial assistance options.

Do you have an after-hours number in case of emergency?

Always call 911 in case of emergency. For after-hours help with other issues, review our convenient care options.

Check symptoms to reduce worry

Check Symptoms is a free online symptom evaluation tool available 24/7/365. It can give you peace of mind when symptoms start to worry you. Located within Mayo Clinic's patient portal, it allows you to answer a series of targeted questions to evaluate your symptoms and receive a care recommendation.

Learn how to use the Check Symptoms tool.