Express Care Online

When you need quick, convenient care for common conditions, Express Care Online offers assessment, care recommendations and/or treatment services. Services are available for patients ages 18 months through 75, unless otherwise noted.

Find out more about our services:

Conditions and consultations
Diagnosis and treatments
Specialists
Referrals
FAQ

Conditions and consultations

The team offers consultations and personal treatment plans for a variety of common conditions. For some conditions, age ranges will apply. You also may be asked to schedule an in-person visit for some services.

Patients can use Express Care Online for these conditions:

Acne
Athlete's foot
Bladder infections (females, ages 12–75)
Canker sores
Cold sores
Cold symptoms
Constipation
Dental issues
Diarrhea
Impetigo
Insect bites
Lice
Mastitis (breast infection)
Minor burns
Minor skin infection
Nausea
Oral contraceptives (new prescription only, females, ages 18 to 34 years)
Perioral dermatitis (rash around mouth)
Pertussis exposure without cough
Pink eye (conjunctivitis)
Poison ivy
Rashes
Scabies
Seasonal allergies
Shingles
Sinus symptoms/Sinusitis
Smoking cessation (18 years and older)
Sore throat
Stye
Sunburn
Tick exposure
Travel-related motion sickness
Vaginal yeast infection (females, ages 18–65)
Vomiting

If you are experiencing an emergency, call 911.

These conditions and treatments are not provided with Express Care Online:

Abdominal pain
Animal bites
Back pain
Chest pain
Fractures or sprains
General medical or well child physical examination
Stroke (F.A.S.T. symptoms: facial drooping, arm weakness and speech difficulty)
Trauma or injuries
Urinary tract infection (males)
Vaginal examinations

Diagnosis and treatments

Virtual appointments are available and can be scheduled through the patient portal or by calling your primary care provider. The treatment model may vary by location.

Our experienced, advanced practice providers offer:

Medication renewal (short-term, nonnarcotic)
Minor burn care
Oral contraceptives prescriptions (new prescriptions only, females ages 18–34)
Prescriptions for common conditions, such as antibiotics and eye drops
Smoking cessation support for adults

Virtual consultations are available through the patient portal. Answer a diagnostic questionnaire on the patient portal, and receive a written care recommendation within one hour, if submitted between 8 a.m. and 7 p.m. If you submit after hours, you'll be contacted by 9 a.m. the next day. Some written responses may require you to follow up with an in-person or virtual appointment.

The cost of an appointment for Mayo Clinic Health System Express Care Online may be partially or completely covered by your insurance. Check with your insurance provider today. To access this service, log on to the patient portal.