Express Care Services & Treatments

When you need quick, convenient care for common conditions, Express Care and Express Care Online offer assessment, care recommendations and/or treatment services. Services are available for patients ages 18 months through 75, unless otherwise noted.

Find out more about our services:

• Conditions and consultations
• Diagnosis and treatments
• Express care specialists
• Referrals
• FAQ
• Express Care Locations near you
• Express Care Providers near you

Conditions and consultations

The team offers consultations and personal treatment plans for a variety of common conditions. For some conditions, age ranges will apply. You also may be asked to schedule an in-person visit for some services.

Express Care

These conditions can be seen when presenting in person or virtually through Express Care:

• Acne
• Bladder infections (females, ages 12–75)
• Cold sores
• Cold symptoms
• Constipation
• Dental issues
• Diarrhea
• Ear pain*
• Lice
• Minor burns
• Minor skin infection
• Nausea
• Pink eye (conjunctivitis)
• Rashes
• Sinus symptoms/Sinusitis
• Sore throat
• Stye
• Suture removal*
• Tick exposure
• Travel-related motion sickness
• Vaginal yeast infection (females, ages 18–65)
• Vomiting

*Not available via video visits.

If you are experiencing an emergency, call 911.

These conditions and treatments are not provided in Express Care:

• Abdominal pain
• Animal bites
• Back pain
• Chest pain
• Fractures or sprains
• General medical or well child physical examination
• Stroke (F.A.S.T. symptoms: facial drooping, arm weakness and speech difficulty)
• Trauma or injuries
• Urinary tract infection (males)
• Vaginal examinations

Express Care Online

Our advanced practice providers consult on the following via Express Care Online:

• Acne
• Athlete's foot
• Bladder infections (female anatomy, ages 12 through 65)
• Canker sores
• Cold sores
• Impetigo
• Insect bites
• Lice
• Mastitis (breast infection)
• Oral contraceptives (new prescription only, female anatomy, ages 18 to 34 years)
• Perioral dermatitis (rash around mouth)
• Pertussis exposure without cough
• Pink eye (conjunctivitis)
• Poison ivy
• Scabies
• Seasonal allergies
• Shingles
• Smoking cessation (18 years and older)
• Stye
• Sunburn
• Tick exposure
• Vaginal yeast infection (female anatomy, ages 18 through 65 years)

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Diagnosis and treatments

Express Care

Same-day, in-person and virtual appointments are available in select locations. Schedule appointments through the patient portal or by calling your primary care provider. The treatment model may vary by location.

Our experienced, advanced practice providers offer:

• Ear wash*
• Medication renewal (short-term, nonnarcotic)
• Minor burn care
• Oral contraceptives prescriptions (new prescriptions only, females ages 18–34)
• Pregnancy testing (urine)*
• Prescriptions for common conditions, such as antibiotics and eye drops
• Smoking cessation support for adults
• Sports or camp exams (ages 11–24)*
• Suture removal*
• Tuberculosis (TB) skin testing and test reading*
• Wart removal (up to 4 warts per visit)*
• Vaccinations*:
  • Hepatitis A and B (adult only)
  • HPV
  • Influenza (flu)
  • Meningococcal ACWY
  • Meningitis B
  • Pneumococcal
  • Shingles (Zoster)
  • Tetanus-diphtheria-acellular pertussis (Tdap)

*Not available via video visits.

Express Care Online

Virtual consultations are available through the patient portal. Answer a diagnostic questionnaire on the patient portal, and receive a written care recommendation within one hour, if submitted between 8 a.m. and 7 p.m. If you submit after hours, you'll be contacted by 9 a.m. the next day. Some written responses may require you to follow up with an in-person or virtual appointment.

The cost of an appointment for Mayo Clinic Express Care Online may be partially or completely covered by your insurance. Check with your insurance provider today. To access this service, log on to the patient portal.

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Express Care specialists

The team of nurse practitioners and physician assistants work to resolve your health concerns and refer you to other specialties as needed.

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Referrals

Referrals are not required.

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FAQ

What should I bring for my first appointment?

For your appointment, bring your current prescription and health insurance information.

What are my payment options, and do you offer financial assistance?

Visit the billing page of your preferred location for information on insurance, billing and payments. We serve patients in difficult financial circumstances and offer financial assistance to those who have an established need to receive medically necessary services. Learn more about financial assistance options.

Do you have an after-hours number in case of emergency?

Always call 911 in case of emergency. For after-hours help with other issues, find out where you should seek care.

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Check Symptoms is a free online symptom evaluation tool available 24/7/365. It can give you peace of mind when symptoms start to worry you. Located within Mayo Clinic's patient portal, it allows you to answer a series of targeted questions to evaluate your symptoms and receive a care recommendation.

Learn how to use the Check Symptoms tool.