Dear Community Member,
I am writing to share facts about Mayo Clinic Health System in Springfield in light of recent changes, as well as reassure you that we still feature a strong team of health care providers who are here locally to meet your primary and emergency medical needs.
Here are a few key points to help you understand the current landscape:
- Local providers. We have three highly trained, compassionate nurse practitioners in our Family Medicine clinic. Valerie Folkens, Ashley Schmitt and Christina Vogel provide expert primary care to patients of all ages. I encourage you to review the “Nurse Practitioner and Physician Assistant Providers” brochure included with this letter to learn more about the qualifications and benefits of nurse practitioners and physician assistants. In addition to our Family Medicine team, we have skilled Emergency Medicine providers, nurses, diabetes educators, a nutritionist, a physical therapist and several specialists who visit from Mankato.
- Hospital and Emergency Department. I want to be very clear that the hospital is not closing. Rather, we will be reducing the number of staffed inpatient hospital beds to two and discontinuing the transitional care unit (i.e. swing-bed program) within the hospital. The hospital will maintain its Critical Access Hospital (CAH) designation, and we will still have the ability to admit patients to the hospital when appropriate. Patients who present to the Emergency Department — which remains available 24/7, 365 — or clinic and require hospital care will have that option. Our method of assessing patient needs and determining the appropriate level of care will continue. Like has always been the case, patients in need of more complex care are often stabilized in Springfield and transferred to Mankato, Rochester or another location if preferred by the patient. However, patients who need basic hospital observation care will stay in Springfield.
- Convenient services for patients. Our goal is to make your experience as convenient as possible, which is why we have programs in place to improve efficiency and access to services you need, such as:
- On-site scheduling. As of this past summer, local staff handle appointment calls. Simply put, your call to the Springfield clinic is now answered in Springfield.
- Check-in kiosk. Want to skip the line? You can check in for your appointment through the digital kiosk in the clinic waiting room.
- InstyMeds machine. The InstyMeds machine is a vending unit that allows you to pick up basic prescriptions following your visit. This 24/7 service can save you a trip to the pharmacy and distribute your medications immediately.
- Express Care Online. Express Care Online is available through Mayo Clinic’s Patient Online Services portal as an online care option for 14 common conditions for patients ages 18 months through 75 years.
Please feel free to share your feedback and questions with me as they arise. On behalf of Mayo Clinic, we appreciate the opportunity to partner with you on your health journey and thank you for your understanding as we work to ensure high-quality health care is viable in Springfield.
Mayo Clinic Health System in Springfield