EAU CLAIRE, Wis. –– For four years, Shawn McMartin has volunteered once a week at the Mayo Clinic Health System Surgery family waiting area. McMartin says she acts as an interface between patients and the hospital, answers incoming calls, gives directions, connects surgery patients with their visitors, provides toys for children in the waiting room, keeps families informed of their loved one’s surgery progress, connects churches with congregation members in surgery and more.
McMartin says she enjoys volunteering at Mayo Clinic Health System for a variety of reasons. She says volunteering brings variety to her life and allows her to use problem-solving skills.
“When I volunteer, I know that I am making a difference, especially at the waiting area — a vital part of the hospital process for patients and visitors,” McMartin says. “One of my main goals while volunteering is to minimize confusion and keep those involved with a patient’s surgery informed. Having a loved one undergo surgery can be an unnerving process. The volunteers at the waiting area provide comfort in hopes of making someone’s day a little brighter.”
McMartin says Mayo Clinic Health System has been a part of her life for years. Before retiring, McMartin worked in the Communication Center at Mayo Clinic Health System – Red Cedar in Menomonie. After retiring, she says she looked into volunteer opportunities as a way to give back to her community. She says she knew volunteering at Mayo Clinic Health System would be a great experience since she felt comfortable in the health care industry.
McMartin says volunteering has kept her busy and has given her a reason to interact with community members.
“I know that patient families may not remember me, but I remember them,” says McMartin. “To me, being able to help those in need is rewarding. When I finish my shift, I go home knowing I made a difference in someone’s life.”
Like McMartin, you, too, can volunteer at Mayo Clinic Health System. You must be at least 14 years old to volunteer. All ability levels are welcome. Sign up to volunteer. For more information about volunteer opportunities, call Volunteer Services:
- Barron: 715-537-6766
- Eau Claire: 715-838-3262
- Hospice: 715-464-5265
- Menomonie: 715-233-7314
- Osseo: 715-233-7314
- Rice Lake: 715-537-6766
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Mayo Clinic Health System consists of clinics, hospitals and other facilities that serve the health care needs of people in more than 60 communities in Georgia, Iowa, Minnesota and Wisconsin. The community-based providers, paired with the resources and expertise of Mayo Clinic, enable patients in the region to receive the highest-quality health care close to home.
Press ContactDan Lea