Patients & Visitors
- Accessibility to Services
- Advance Care Planning
- Chaperone Policy
- Comments and Concerns
- DAISY Award Nomination
- Community Resources
- Did We Fail to Meet Your Expectations?
- Medicare Patients
- Medical Forms
- New Patients
- Patient and Family Advisory Council
- Patient Rights and Responsibilities
- Patient Safety
- Same-day Care Options
- Support Person Program
- Wellness Resources
If you're a patient or visitor in Menomonie, take advantage of these convenient amenities:
Mayo Clinic Health System offers CaringBridge, free of charge, for our patients while they are at one of our sites. A CaringBridge site offers many ways for people to stay connected with loved ones back home and elsewhere during any type of health event. It can be created wherever a patient or family member has internet access. Patients and their families can post messages, updates and pictures; loved ones can respond with messages of support and encouragement. The service is confidential, secure and private. It is accessible only to individuals selected by the patient or loved one. Users have access to multiple privacy settings and can be assured that personal data is protected and will not be sold.
- Crossroads Café (cafeteria) — Located on the first floor. Serves breakfast, lunch and dinner seven days a week.
- Red Cedar Express Deli — Located on the lower level. Serves continental breakfast, lunch and snack items every Monday through Friday.
We are pleased to offer a unique dining program, which allows you to select meals from a restaurant-style menu. Patients can order what they want when they want it; orders must align with provider-established dietary restrictions.
Guests may use either dining facility or purchase a guest meal through the dining program. The guest meal will be delivered at the same time as the patient tray or at another time. A guest meal costs $5.
The gift shop is a refreshing pause for patients, visitors and staff as they find just the right gift for just the right person. It is a peaceful oasis that provides respite and retail therapy during an otherwise stressful day. Located just inside the hospital entrance, the gift shop provides unique and meaningful gifts for any occasion. You can find a variety of items in the shop, including cards for all occasions, home décor, health and beauty items, clothing, jewelry and accessories, snacks, gift bags and more. The gift shop is open weekdays from 9:30 a.m. to 3:30 p.m.
Chinese, Hmong, Spanish and American Sign Language language services are available to all patients upon request. Please call 715-235-5531 for assistance.
We offer convenient parking areas in the following locations:
- Clinic patients: West and north parking lot
- Hospital patients/visitors: South parking lot
- Family Birth Suites patients/visitors: North parking lot
- Outpatient Services patients: South parking lot
- Education Center event participants: East parking lot
Patient Financial Services
Patient Financial Services provides financial counseling to all patients. This may include explanations of the billing process and charges, available payment options and information regarding assistance programs and collection policy.
The Financial Assistance Program is for qualified patients and is based on your income, assets, and needs. Call 715-233-7662 for more information.
A retail and hospital-based pharmacy offers prescriptions, insurance billing and over-the-counter medications and supplies. It is located inside the revolving door at the clinic's main entrance in Menomonie.
Use the online pharmacy for prescription refill or transfer requests.
Free wireless internet access is available as a complementary service for your convenience. Computers with Internet access are also available in the Family Birth Suites and Medical & Surgical Family Care waiting areas.