Nurse Line

The nurse line is a service for Mayo Clinic Health System patients and residents of the communities and area Mayo Clinic Health System serves in Minnesota, Wisconsin and Iowa.

The Nurse Line is a convenient way to access round-the-clock advice from our team of expert and caring registered nurses. Our team uses medical information that is backed by the expertise of Mayo Clinic to answer your questions. We'll help you get the right care based on your needs, often without ever having to leave your home.

The Nurse line offers you:

  • 24/7 call-in access
  • Help in determining if self-care, a scheduled office visit, or immediate medical attention is best for your condition
  • Prescriptions for some conditions assessed during the phone call, which can be filled at the pharmacy of your choice

If you're having symptoms and are not sure if or when you need to be seen in person by a medical professional, call us at one of the numbers below. Please note that the Mayo Clinic Health System Nurse Line does not replace calling 9-1-1 in an emergency.

Accessing the Nurse Line:

Call the Waukon Clinic at 563-568-3449 or 800-707-2045 (toll free).

When your call is answered at the clinic, your condition and concerns will be assessed and your call will be routed appropriately. You may be referred to the Nurse Line or you may be referred to local clinic staff if your situation warrants. With the availability of same-day appointments it may be possible that you can see a doctor or other professional yet that day if necessary.

After normal clinic hours, you may access the Nurse Line by calling the Franciscan Healthcare main number in La Crosse (608-785-0940) and ask for the Nurse Line.

We Make Caring for You More Convenient

The Nurse Line joins Patient Online Services (Mayo Clinic Health System's secure online web portal) as another way to make care more accessible and convenient for you. Patient Online Services allows users the ability to access their own health information online 24/7, including laboratory and test results, notes from your doctor following appointments, your current prescriptions, and a list of past and upcoming appointments. The service also allows you to send and receive electronic messages from your health care team in a secure manner.