Accessibility to Services

Mayo Clinic Health System – Northland Rice Lake offers many accessibility services for patients who need assistance. These on-campus services are easy to access and free of charge.
Patient care staff can help you arrange accessibility services. Family and friends also are welcome to assist you with special needs during your visit to Mayo Clinic Health System – Northland Rice Lake.

Wheelchairs are available free of charge for use on campus and are located at the main entrance. If you prefer a larger-sized wheelchair, please ask a staff member.

Staff members and volunteers are available to transport patients within the facility to and from appointments, provide directions and answer questions during your visit. This free assistance is offered to patients with visual impairments, those who use wheelchairs and others who have difficulty walking.

Wheelchairs, walkers for off-campus rentals
Social Services and Nursing staff can assist you with obtaining wheelchairs and walkers for off-campus needs from Mayo Clinic Health System Medical Store or other local providers.

Handicapped parking
You may park in any designated handicapped parking stall if you have a handicapped parking tag displayed on your car. Van-accessible and state handicap parking spaces are located near the main entrance in the clinic parking lot.

Services for the hearing impaired
Qualified sign language interpreters are available at no charge to persons who are deaf or hard of hearing. The MARTI video translator system is available for use as well. Please tell the registration staff or scheduler that you will need an interpreter.
Volume-controlled telephones are available for persons who are deaf, hard of hearing or speech impaired. Staff at information desks or your nurse can direct you to these devices.

Interpreter services
If you feel more comfortable speaking a language other than English, we offer interpreters for many languages. Interpreters are available in person for some languages and through telephone services for all others. When scheduling your visit, tell registration staff or scheduler that you will need an interpreter. There is no charge for interpreters.

All buildings have wheelchair-accessible restrooms. If you have difficulty locating a wheelchair-accessible restroom, ask a staff member for assistance.