During Your Stay

We sincerely hope that your time with us will be as pleasant as possible and that you will recover quickly. We promise care that is safe, effective, patient-focused, timely, efficient and equitable – ensuring patients receive the right care at the right time in the right setting.

You will find information on a variety of services below.

Visiting Hours
In most cases you can visit anytime. The frequency and length of visiting hours vary according to patient needs. We ask patients with flu-like symptoms to refrain from visiting patients.

Hospital entrances are locked from 8 p.m. to 6 a.m. daily. If you are visiting a patient during those hours, you may go to the Emergency Department entrance. A staff member will sign you in and issue you a temporary pass.

Lounges are available for family and friends who need space to rest or talk.

The Chapel, located off the main third floor lobby, is open to patients and families 24 hours a day for prayer and meditation.

In-Room Menu Selection
Your doctor will specify a diet that best meets your medical and nutritional needs. Depending on your dietary needs, a clinical dietitian may be asked to individualize your diet. If you have questions about your dietary needs, ask any staff member to contact Nutrition Services.

Most hospital patients will have the opportunity to use Patient Room Service to call Nutrition Services and order food from a restaurant-style menu anytime between 7 a.m. and 6:30 p.m. daily. Patient’s selections will be modified to the diet his/her doctor ordered before delivering the tray to the hospital room.

Patients who choose not to use room service will receive meals chosen for them by Nutrition Services and delivered at the traditional meal times of approximately 8 a.m., noon and 5 p.m.

Hospital Cafeteria 
Mayo Clinic Health System in Red Wing's Garden View Café welcomes outpatients, visitors and guests and is open from 7 a.m. to 6 p.m. Monday through Friday. The Café is closed on weekends and holidays. The cafeteria features meal specials, snacks, cold salads, wraps, sandwiches and beverages throughout the day.

The cafeteria is located on the lower level of the medical center. Cash, debit and credit cards as well as personal checks are accepted.

Additional food and beverage selections are available in vending machines located on the lower and main levels of the medical center.

Telephone service is available to all patients, with no charge for local calls. Long-distance phone calls may be charged to your home telephone number, to your telephone credit card or you may call collect.

In-house calls:
Dial the last four digits of the telephone number
Local calls:
Dial 9 and the local number
Long distance:
Dial 9, 1, area code and number

Cell phone use is restricted to certain areas of the medical center. Please ask a staff member before using a cell phone that may interfere with medical equipment in use.

Cable television in each room provides a variety of local and national television channels. The controls are located on the handset. See the television guide in your room for a complete channel listing. Closed caption for the hearing impaired is available.

If your television is not working properly, please notify any staff member to assist you.

Mayo Clinic Health System in Red Wing provides internet access to patient and families at kiosk computers located in a number of public areas in the hospital. Guest computers are available in Emergency Services, Inpatient Services, Birthplace and Same-day Surgery. Wireless internet is also available. Please ask a staff member for information on accessing the wireless network.

Mail and Flowers
Mail is delivered to patients in their room during daytime hours. Any staff member can arrange to mail letters for you. Stamps are available for purchase in the Gift Shop. Mail received after your discharge will be mailed to your home. Flowers are delivered throughout the day as they arrive.

Lost and Found
If you lose an item, please notify any staff member to assist you.

Environmental Services
Your room will be cleaned daily by the Environmental Services staff. If you have additional cleaning needs, please call Ext. 5081.

Technical Devices
A variety of devices are available to assist patients, family members and visitors who are deaf or hard of hearing. Please ask any staff member or the information desk to make the necessary equipment request.

Social Workers
Social workers offer patients and families counseling and support.

They supply information on community health care resources such as home health care, visiting nurse services or nursing home and assisted living facilities. Social workers can provide information about financial assistance programs, transportation needs, meals-on-wheels and planning for post-hospital care including rehabilitation and medical equipment and other services. Their staff is also available to provide assistance to individuals who require interpreter services or persons who are deaf or hard of hearing. If you would like to arrange to see a social worker, ask your nurse to assist you. There is no charge for this service.

Verification Letter to Airlines
If a relative needs verification that an airline flight is necessary due to a medical emergency, please ask any staff member to assist you. A letter can be provided that may help to obtain reduced airfare.

Living Wills/Advance Care Directives
A “Health Care Directive” form (living will) will be provided to you on request. A social worker can answer specific questions you may have and can explain the form to you and how to implement your living will.