Patient Representative

Patients, family members or visitors who have questions or concerns about their care or our overall environment are encouraged to let us know. 

Patient Representative
It is the role of the Patient Representative to document and follow-up on patient/visitor comments and engage appropriate staff to address issues raised by patients or their family members. To contact the patient representative, please call 608-392-9478. Or you may use the web site contact form and your message will be forwarded to the Patient Representative.

Submitting a Complaint in Writing
Patients may also submit written complaints to the Patient Representative or to the agencies listed at the end of the Patient Rights and Responsibilities brochure. 

Patient Representative
Mayo Clinic Health System Franciscan Healthcare
700 West Avenue South
La Crosse, WI 54601