Billing & Insurance

Your medical charges and insurance issues can be difficult to understand. We are here to help you sort it all out.

Read frequently asked questions about:
Financial Assistance

If you have questions or need help, please stop by any clinic or hospital location Monday through Friday, from 8 a.m. to 5 p.m., or call us at 1-888-838-6193 (toll-free).

Learn More About:

  • Bill Pay Options

    Subscribe to e-Statements to make online payments, access your past billing statements and payment history online. Log in using the subscribe link and follow the easy steps. Have your most recent statement available when you enroll. It contains information you will need to enroll. If you need assistance, please call 1-888-838-6193 (toll-free) Monday through Friday, from 8 a.m. to 5 p.m. If you receive statements for clinic and hospital services, you will need to go through the enrollment process for each. View frequently asked questions about e-Statements.

    Make a payment using a credit card, debit card or checking account. Or, view your past statements and payment history.

  • Registration

    Registration can be completed prior to admission. Register now.

    We accept demographic changes including name, address, and phone information through our website. Update your hospital or clinic information.

  • Hospital and Physician Charges

    Wisconsin Transparency Law — Act 146

    Act 146 regarding health care charges went into effect Jan. 1, 2011. The act identifies requirements for releasing information by health care providers, hospitals and insurers.Charge information is provided upon request, within a realistic time, at no charge from Revenue Cycle.

    Hospital charge information is available at:

    Physician charge information is available for:

    View the contracted provider list.

  • Billing and Payments

    All insurance plans have varying requirements, which you must know in order to ensure insurance coverage. This may require you to take an active role in contacting your insurance plan regarding precertifications, referrals, etc. You are prompted to pay all amounts not covered by insurance at time of preregistration/check-in including co-pays, noncovered services, deductibles and/or coinsurance. View the list of our insurance affiliations.

    • Charge information is provided upon request, within a realistic time, at no charge. Insurers can give the best estimate of the total charges not covered by insurance. For additional information, please contact Patient Account Services at 1-888-838-6193 (toll-free).
    • You will receive a monthly billing statement itemizing the services received. Payment is expected within 15 days.
    • Insurance claims will be submitted to insurance companies free of charge.
    • Please remember, insurance policies are a contract between the you and your insurance company. As a result, it your responsibility for payment of your bill.
    • We realize that most medical expenses arise from unexpected accidents or illnesses and are difficult to budget. Call 1-888-838-6193 (toll-free) to speak with a patient financial planner who is able to assist you in establishing payment arrangements and/or discussing financial assistance options.
    • If you are uninsured or underinsured, a patient advocate from Cardon Outreach will work with you to help you find funding for your health care expenses. Please contact Patient Account Services at 1-888-838-6193, and ask for Cardon Outreach.

    Read about our Organized Health Care Arrangement.

  • Financial Assistance

    We have a long history of providing care to patients regardless of their ability to pay. Our primary value is "The needs of the patient come first."

    We provide services to meet the needs of people who are unable to pay for care. These services include:

    • Helping you find sources to fund your care, including opportunities to work with outside agencies.
    • Using fair and consistent collection practices that are in the best interest of all parties involved.
    • Providing individualized payment plans, medical services at reduced rates or at no cost — based on your ability to pay.
    • Providing emergency care to stabilize you, regardless of your ability to pay.

    We can help you find alternative sources of funding for your medical care. We determine your need for charity care based on financial information and the medical services needed. The financial information includes your individual and family income, assets, employment status, family size and availability of alternative sources of payment.

    If you're experiencing financial hardship, please contact Patient Financial Planning at 1-888-838-6193 (toll-free).

    We may ask you to complete a Financial Assistance Application, which will help us evaluate your eligibility for charity care. Note that until your application has been reviewed and approved by our financial counselors, you'll be financially responsible for your medical care. Completing an application may not absolve you of your full financial responsibility with Mayo Clinic Health System. See our Financial Assistance brochure for more information.

    Patients determined to be eligible for financial assistance will not be charged more than amounts generally billed to those who have insurance coverage for emergency or other medically necessary care. Eligible patients with insurance coverage will not be personally responsible to pay more than amounts generally billed after all payments by the health insurer have been applied. Read more about the basis for calculating amounts charged.

    Please review our policies for detailed information:

    Mayo Clinic Health System – Chippewa Valley

    Mayo Clinic Health System in Eau Claire

    Mayo Clinic Health System – Northland

    Mayo Clinic Health System – Oakridge

    Mayo Clinic Health System – Red Cedar

    Please return the completed Financial Assistance Application and all required information to:
    Patient Account Services
    P.O. Box 4105
    Eau Claire, WI 54702-9950