If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care. You may voice concerns by:
- Speaking to any Mayo Clinic Health System employee
- Speaking to your care provider or physician
- Speaking to the director of the clinic or hospital department
- Completing a comment card found throughout the facility.
- Completing a Press Ganey survey, which is randomly mailed after patient appointments.
We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint and notify the Patient Experience Department by email to EUMCHSPatientExperience@mayo.edu, writing or calling:
Patient Experience Department
1400 Bellinger St.
P.O. Box 1510
Eau Claire, WI 54702-1510
715-838-5017 or 1-888-838-4777 (toll free)
You will be contacted by the Patient Experience Department to acknowledge receipt of your complaint. The information will be reviewed internally, and a written response will be sent to you within a reasonable timeframe. The letter will have the name of the contact person for any further correspondence and communication, and that individual will provide a response with the resolution upon completion of the review.
You can also request a list of resource agencies from the Patient Experience Department. Should you choose not to use our complaint process, or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:
Centers for Medicaid and Medicare Services
7500 Security Blvd.
Baltimore, MD 21244-1850
1-877-267-2323 (toll free)
Wisconsin Division of Quality Assurance
1 West Wilson St., P.O. Box 2969
Madison, WI 53701-2969
1-800-642-6552 (toll free)
Wisconsin Department of Health Services
Office of Affirmative Action and Civil Rights Compliance
1 West Wilson St., Room 656, P.O. Box 7850
Madison, Wl 53707-7850
608-266-9372 (Voice), 608-266-0583 (Fax)
Wisconsin Relay Services 711 or 1-888-701-1251 (TIY)
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181