Charges not covered by your insurance are payable in full within 30 days of receiving the bill. Payment of co-payments, deductibles and non-covered services are to be paid at or before the time of service. We accept cash, checks, MasterCard, Visa, Discover, and Debit Cards. You may also pay your bill online - see the information under Bill Pay Options.
Cosmetic or other non-covered procedures require payment in full before the procedure.
Assistance Paying Your Bill
Mayo Clinic Health System – Franciscan Healthcare realizes that medical costs can be an unexpected expense. We will work with you to create reasonable payment plans. We are committed to providing financial assistance to you if you are unable to pay your entire bill. It is important that you let us know as soon as possible if you will have difficulty paying your bill.
Mayo Clinic Health System – Franciscan Healthcare provides financial counseling to uninsured patients or patients having difficulty paying their bill. This includes an explanation of the payment options available. We will explain the billing process and evaluate your financial need. We will also inform you about government assistance programs you might qualify for and assist you in the application process.
Mayo Clinic Health System – Franciscan Healthcare considers many factors to decide the cost of medical services. They include time spent with patient, complexity, cost of materials, and cost of equipment and tests. The insurance companies that do not have a contract with us may not pay the entire charge. This excludes charges applied to deductibles or co-payments. This non-payment is often referred to as a Usual and Customary payment reduction by the insurance company. We do not accept any payment reduction for Usual & Customary, nor do we arrange for any fee reduction. Mayo Clinic Health System Franciscan Healthcare expects you to be responsible for any balance due.
Contracted Care (Insurance)
It is your responsibility to contact your insurance company before receiving any care. Ask about your insurance plan requirements or limitations; what it will and will not pay. Managed care plans, Health Maintenance Organizations (HMO) or Preferred Provider Options (PPO), benefits vary from plan to plan. Insurance companies may deny payment or reduce benefits if medical care is obtained outside of the plans covered benefits.
Mayo Clinic Health System – Franciscan Healthcare contracts with most commercial insurance companies. Please check with your insurance carrier or employer for clarification of coverage.
You must respond to any inquiries from your insurance company:
- Additional information
- Other coverage questionnaires
- Copies of primary insurance
- Explanation of Benefits (EOBs)
Patient Financial Services will assist you in sending the following information to your insurance company:
- Medical records
- Charge itemizations
- Re-submission of claim (Please let us know if this is needed.)
Mayo Clinic Health System – Franciscan Healthcare allows a reasonable response time for your insurance company to process your claim. If a response is not received within this time, the charges will become your responsibility. You are responsible for resolving any unprocessed claims or problems with your insurance company.
Mayo Clinic Health System – Franciscan Healthcare recommends checking your monthly statement for correct billing information. Please compare your explanation of benefits from your insurance company to your monthly statement.
View our Billing and Collections Policy: English -- Hmong