LAKE CITY, Minn. —Beginning November 1, you can reach the care center at Mayo Clinic Health System in Lake City by calling 651-345-1140.
Individuals calling the care center will be prompted with a list of menu options that include the care center’s receptionist, nurses’ stations, billing department and Human Resources. Calls made after hours will be kept local and answered by designated staff at the care center.
“Our hope is that by adding a direct line for incoming calls to the care center, callers will benefit from a reduction in the number of transfers and the amount of time spent on hold,” says Jacob Suckow, administrator of the care center at Mayo Clinic Health System in Lake City.
During and after the transition, calls for the care center that are coming through the clinic/hospital operator will be transferred to the care center receptionist.