Patient Satisfaction Awards given to staff departments

June 17, 2011

Two Mayo Clinic Health System providers in northwest Wisconsin earned Platinum Awards — the highest honor given — for being in the 99th percentile for patient satisfaction in 2010. They are:
• Eau Claire: David Ciresi, M.D., Surgery
• Rice Lake: Craig Kann, physical therapist and licensed athletic trainer, Rehabilitation Services

They are among individuals, departments, units and specialties recognized for extraordinary service in annual Mayo Clinic Health System Patient Satisfaction Awards, which were presented June 1 at Mayo Clinic in Rochester, Minn.

These awards are based on patient satisfaction survey results — tracked by Press Ganey surveys — using criteria established by the Mayo Clinic Health System Service Excellence Committee.

Four award levels were presented: “Platinum” for the 99th percentile; “Gold” for the 95th to 98th percentile; “Silver” for the 90th to 94th percentile; and “Burgundy” for those with a statistically significant improvement in patient satisfaction in 2010 compared with 2009.

All northwest Wisconsin recipients per category:

Mayo Clinic Health System in Eau Claire
• Platinum: David Ciresi, M.D., Surgery
• Gold: Annette Copa and Janet Goodwin, both licensed clinical social workers, Behavioral Health
• Silver: Carla Rogers, M.D., Women’s Health; Jennifer Motto, physician assistant, Digestive Health; John Snyder, M.D., Urgent Care; Patrick Macken, M.D., Nephrology; Rusty Brand, M.D., and William Morin, M.D., both Orthopedics; Johann Peikert, M.D., Dermatology; Michael Rentzepis, M.D., Urology; Richard Horecki, M.D., Internal Medicine; Steven Schreiter, M.D., Cardiology; Emergency Department; Occupational Medicine
• Burgundy: Cecil Berlie, M.D., Eye Care; Richard Horecki, M.D., Internal Medicine; Muaj Lo, M.D., Family Medicine; Sandra Nelson, M.D., Behavioral Health; Steven Schreiter, M.D., and Arturo Valverde, M.D., both Cardiology; Mark Schumaker, D.P.M., Podiatry; Emergency Department; Psychiatry

Mayo Clinic Health System – Chippewa Valley
• Bloomer
o Gold: Emergency Department; Medical Surgical unit
o Silver: Michael Rentzepis, M.D., Urology; Inpatient unit

• Chippewa Falls
o Gold and Burgundy: Lane Woldum, M.D., Family Medicine
o Silver: Carla Rogers, M.D., Women’s Health

• Colfax
o Silver: Clinic

Mayo Clinic Health System – Northland
• Barron
o Gold: Thomas Stephens, physical therapist, Rehabilitation Services
o Silver: William Morin, M.D., Orthopedics
o Burgundy: Mark Schumaker, D.P.M., Podiatry

• Rice Lake:
o Platinum: Craig Kann, physical therapist and licensed athletic trainer, Rehabilitation Services
o Burgundy: Mark Schumaker, D.P.M., Podiatry

Mayo Clinic Health System – Oakridge
• Mondovi
o Silver: Steven Schreiter, M.D., Cardiology; Michael Rentzepis, M.D., Urology; Rusty Brand, M.D., Orthopedics

• Osseo
o Gold: Emergency Department
o Silver: Steven Schreiter, M.D., Cardiology; Inpatient unit; Transitional Care

Mayo Clinic Health System – Red Cedar
• Menomonie
o Gold: Mark Deyo-Svendsen, M.D., Family Medicine
o Silver: Bonnie Weber-Richardson, licensed professional counselor, Behavioral Health Services; Sara Herrmann, M.D., Pediatrics; Family Birth Suites; Medical Surgical; Inpatient units
o Burgundy: Jeff Giesking, D.P.M., Podiatry; Family Medicine Department; Podiatric Surgery
“These awards show how committed our staff is to our primary value: ‘the needs of the patient come first,’ ” said Randall Linton, M.D., president and chief executive officer of Mayo Clinic Health System in Eau Claire.

“When someone provides excellent service consistently, people do notice,” said Steve Lindberg, chief administrative officer of Mayo Clinic Health System in Menomonie. “Recognizing staff with these awards is significant and is a great accomplishment for those being honored.”

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Mayo Clinic Health System consists of Mayo-owned clinics, hospitals and other health care facilities that serve the health care needs of people in 70 communities in Iowa, Minnesota and Wisconsin. The community-based providers, paired with the resources and expertise of Mayo Clinic, enable patients in the region to receive the highest-quality health care close to home.

Press Contact

Susan Barber-Lindquist
phone: 715-838-3012